- 1. Introduction
- 2. Data We Collect
- 3. How We Collect Data
- 4. Why We Use Your Data
- 5. Data Sharing
- 6. Data Retention
- 7. Data Security
- 8. Your Rights
- 9. Cookies
- 10. Minors
- 11. Policy Changes
- 12. Contact Us
1. Introduction
Swert99 ("we", "us", "our", "the Platform") operates the online betting and card games platform accessible at swert99.app. This Privacy Policy explains how Swert99 collects, processes, stores, and protects the personal information of players registered in the Philippines.
Swert99 is committed to full compliance with the Philippines' Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations. As a Filipino-focused platform, we understand that trust is not something players extend lightly to an online betting service — and we take that trust seriously in every data-related decision we make.
By creating an account on Swert99 or by continuing to use the platform after being notified of changes to this policy, you acknowledge that you have read and understood how your personal data will be handled. If any part of this policy is unclear, our support team is available 24/7 to explain it in plain terms.
This Privacy Policy applies to all data collected through the Swert99 website, mobile platform, support channels, and any other interaction you have with Swert99 as a registered player or site visitor.
2. Data We Collect
Swert99 collects only the data that is necessary to operate your account, verify your identity, process transactions, and provide a safe and fair platform for all players. The categories of personal data we collect are set out in the table below.
| Category | Specific Data | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, government-issued ID number | Registration & verification |
| Contact Data | Mobile number, email address, residential address | Registration & verification |
| Financial Data | GCash / Maya account number, bank account details, transaction history | Deposits & withdrawals |
| Account Activity | Bets placed, games played, login times, session durations | Ongoing platform use |
| Technical Data | IP address, device type, browser type, operating system | Platform access |
| Communications | Support chat logs, email correspondence, feedback submissions | Support interactions |
| Verification Documents | Government-issued ID image, proof of address, selfie for identity verification | KYC / withdrawal verification |
Swert99 does not collect or store full credit card numbers. Card payment processing is handled by a PCI-DSS compliant third-party processor. Swert99 only receives a tokenised reference and the last four digits of your card.
3. How We Collect Your Data
Swert99 collects your personal data through the following channels and mechanisms:
- 1Direct submission. Information you provide when registering an account, completing identity verification, making a deposit, requesting a withdrawal, or contacting Swert99 support.
- 2Automated platform data. Technical information collected automatically when you access the Swert99 website — including your IP address, device identifiers, browser type, and session activity logs. This data is collected through server logs and cookies.
- 3Payment processors. When you deposit or withdraw funds, our payment partners — including GCash, Maya, and bank transfer services — share transaction confirmation data with Swert99 to credit or debit your account.
- 4Identity verification providers. Where Swert99 uses a third-party service to assist with KYC (Know Your Customer) verification, that provider may return identity confirmation data to Swert99 after processing the documents you submit.
- 5Referral programme. If you register via a Refer a Friend link, the referring player's account ID is recorded to attribute the referral. No additional personal data about you is shared with the referring player.
4. Why Swert99 Uses Your Data
Swert99 only uses your personal data for specific, legitimate purposes. We do not use your data in ways that are incompatible with the reasons it was collected. The table below sets out the purposes for which Swert99 processes your data and the legal basis for each.
Account Registration & Management
To create and manage your Swert99 account, verify your identity, process login requests, and communicate account-related information. This is necessary for the performance of your account agreement with Swert99.
Transaction Processing
To process deposits via GCash, Maya, bank transfers, and card payments, and to process withdrawal requests to your registered payment method. Financial data is handled under strict security controls at Swert99.
Legal Compliance & Fraud Prevention
To comply with anti-money laundering obligations, age verification requirements, and other applicable Philippine regulations. To detect and prevent fraudulent activity, bonus abuse, and account security threats on Swert99.
Responsible Gaming Monitoring
To monitor account activity for indicators of problematic gambling behaviour and to apply responsible gaming tools — including deposit limits and self-exclusion — where triggered by player request or Swert99's responsible gaming protocols.
Customer Support
To respond to your queries, resolve disputes, and provide account assistance through Swert99's live chat and email support channels. Support interactions are logged to maintain quality and resolve any follow-up queries accurately.
Platform Improvement
To analyse aggregated, anonymised usage patterns on Swert99 to improve platform performance, identify technical issues, and make product decisions that benefit Filipino players. Individual player data is not used for these analyses in an identifiable form.
Swert99 does not use your personal data to build marketing profiles for sale to advertisers, and we do not engage in behavioural advertising based on your betting history. You may receive Swert99 promotional communications by email or SMS — you can opt out of these at any time from your account settings or by contacting support.
5. Data Sharing
Swert99 does not sell, rent, or trade your personal data to any third party for their independent marketing or commercial purposes. Personal data is shared only in the following specific circumstances:
- 1Payment service providers. GCash, Maya, GrabPay, Coins.ph, BDO, BPI, UnionBank, and Visa/Mastercard processors receive only the data necessary to complete your deposit or withdrawal transaction. These providers operate under their own data protection frameworks and are contractually bound to use your data only for the transaction in question.
- 2Identity verification providers. Third-party KYC service providers receive your identity documents and return a verification result to Swert99. They are bound by data processing agreements and Philippine data protection regulations.
- 3Regulatory and legal authorities. Swert99 will disclose personal data to Philippine government authorities, law enforcement agencies, or regulators when required to do so by applicable law, court order, or legitimate regulatory request. We will notify you of any such disclosure unless prohibited from doing so by law.
- 4Anti-fraud and security services. Swert99 may share data with anti-fraud and security service providers for the purpose of detecting and preventing fraudulent activity, account takeovers, and money laundering on the platform.
- 5Business transfers. In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to a successor entity. We will notify you before any such transfer and the successor will be required to honour this Privacy Policy.
All third-party service providers that Swert99 works with are required to maintain appropriate security measures and to use your personal data only for the specific purpose for which it is shared. We do not allow them to use your data for their own independent purposes.
6. Data Retention
Swert99 retains your personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable Philippine law. The following retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | 5 years after account closure | Legal & regulatory compliance |
| Financial Transaction Data | 7 years | Anti-money laundering & tax regulations |
| Betting Activity Logs | 3 years | Dispute resolution & responsible gaming |
| Support Correspondence | 3 years | Quality assurance & dispute resolution |
| Technical / Access Logs | 12 months | Security monitoring |
| Marketing Preferences | Until opt-out, then deleted | Consent management |
When data is no longer required for any legitimate purpose, Swert99 will securely delete or anonymise it. Anonymised data — which cannot be linked back to any individual — may be retained indefinitely for statistical and product improvement purposes.
7. Data Security
Swert99 implements technical and organisational security measures appropriate to the sensitivity of the data we hold. These include:
256-bit SSL Encryption
All data transmitted between your device and Swert99's servers is encrypted using industry-standard TLS/SSL technology. The same standard used by Philippine banks.
Encrypted Storage
Personal data stored on Swert99 servers is encrypted at rest. Sensitive fields including passwords and payment references are stored using one-way hashing or tokenisation.
Access Controls
Swert99 employee access to personal data is restricted on a strict need-to-know basis. Access logs are maintained and reviewed. Employees with data access are trained on data protection obligations.
Despite these measures, no online platform can guarantee absolute security against all possible threats. If a data breach occurs that is likely to result in a risk to your rights, Swert99 will notify affected players and the relevant Philippine authorities in accordance with applicable law.
You also play an important role in keeping your account secure. Use a strong, unique password for your Swert99 account, do not share your login credentials with others, and report any suspected unauthorised access immediately to support@swert99.app.
8. Your Data Rights
As a player at Swert99 and as a data subject under the Philippines' Data Privacy Act of 2012, you have the following rights in relation to your personal data:
Right to Access
You have the right to request a copy of the personal data Swert99 holds about you, including information about how it is used and with whom it is shared. Requests will be responded to within 30 days.
Right to Correction
If any personal data Swert99 holds about you is inaccurate or out of date, you have the right to request its correction. You can update basic account details directly from your account settings at any time.
Right to Erasure
You may request deletion of your personal data where it is no longer necessary for the purposes collected, where you withdraw consent, or where processing is unlawful. Note that legal retention obligations may mean some data cannot be immediately deleted.
Right to Object
You have the right to object to processing of your personal data for direct marketing purposes. You can unsubscribe from promotional communications from Swert99 at any time via your account settings or by contacting support.
Right to Data Portability
You may request that Swert99 provides your personal data in a structured, machine-readable format, or that it is transferred directly to another controller where technically feasible.
Right to Restrict Processing
You may request that Swert99 restricts the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested, or while an objection to processing is being assessed.
To exercise any of these rights, please contact Swert99 at support@swert99.app with the subject line "Data Privacy Request". Please include your account username and a clear description of your request. We will respond within 30 days. Identity verification may be required before your request is processed.
Swert99 will not charge a fee for responding to data rights requests unless they are manifestly unfounded, repetitive, or excessive. In such cases, we will inform you of any applicable fee before proceeding.
9. Cookies and Tracking Technologies
Swert99 uses cookies and similar tracking technologies on our platform. These are small text files or code snippets placed on your device that help us operate the platform, remember your preferences, and understand how players use Swert99.
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Essential Cookies | Required for the Swert99 platform to function — including login sessions, security tokens, and bet slip functionality. | No — required for operation |
| Preference Cookies | Remember your language, display preferences, and notification settings on Swert99. | Yes — via browser settings |
| Analytics Cookies | Collect anonymised data about how players use the Swert99 platform to help us identify bugs and improve performance. No personally identifiable data is used in these analytics. | Yes — via cookie settings |
| Security Cookies | Help detect and prevent fraudulent access attempts, bot activity, and account takeovers on Swert99. | No — required for security |
You can control and delete cookies through your browser settings at any time. Note that disabling non-essential cookies will not affect your ability to use core Swert99 features, but may affect the persistence of your display preferences. Swert99 does not use third-party advertising cookies or tracking pixels for behavioural advertising.
10. Minors
Swert99 is strictly prohibited from collecting or processing the personal data of individuals under 18 years of age. Registration is not permitted for anyone below the legal gambling age. If Swert99 discovers that personal data has been collected from a minor, that account will be immediately closed, all data deleted, and any deposits returned to the original payment method where possible.
If you believe a minor has registered on Swert99 using false age information, please report this immediately to support@swert99.app. Swert99 takes underage gambling prevention seriously and cooperates fully with parental or guardian requests in such cases.
Swert99 conducts age verification checks on all accounts. Providing false date of birth information during registration constitutes a breach of our Terms and Conditions and may result in account closure and forfeiture of balances.
11. Changes to This Privacy Policy
Swert99 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable regulations, or platform features. When material changes are made, we will:
- 1Update the "Last Updated" date at the top of this page.
- 2Send an email notification to your registered Swert99 email address.
- 3Display a notification within the Swert99 platform for a minimum of 14 days before the changes take effect.
Your continued use of the Swert99 platform after the effective date of an updated Privacy Policy constitutes your acknowledgement of the changes. If you do not agree with the updated policy, you may close your account and request deletion of your personal data before the changes take effect.
12. Contact & Data Privacy Officer
Swert99 has designated a Data Privacy Officer (DPO) responsible for overseeing compliance with this Privacy Policy and applicable Philippine data protection regulations. For any privacy-related queries, data rights requests, or data breach reports, please contact:
Data Privacy Officer — Swert99
Email: support@swert99.app
Subject line: "Data Privacy Request"
Response time: within 30 days of receiving your request.
Live Chat Support
For urgent privacy concerns — including suspected unauthorised access to your account — live chat is available 24/7 directly from your Swert99 account dashboard. Average response time: under 5 minutes.
If you feel your data privacy rights have not been adequately addressed by Swert99, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC). Contact information for the NPC is available through official Philippine government channels.